Living up to the learning
A guru is a revered figure in Indian culture, one who combines the multiple roles of teacher, father figure and counsellor. Store Guru is a popular mentoring programme inspired by this tradition, where Assistant Department Managers (ADMs) and Department Managers (DMs) of Future Group retail stores are groomed into ‘gurus’ who in turn, train shop floor employees. The participants of Store Guru programme from a Big Bazaar store in Pune went a step further and introduced a great learning initiative – Gyan Pravah. The objective of Gyan Pravah is self development of the store employees through sharing of knowledge in common forums held at the store.
A new start – in your old job
If your career is stuck, or in doldrums, especially in times of recession, do not fret, as you can still find ways to make something out of the situation. This report encourages you to broaden your horizons and look at areas which have not been explored as yet. Another way to beat the blues is to channelise your energies in activities outside the work place. Lateral movement of jobs is also recommended.
Customer service and satisfaction
Customer service is a key component in any business. This article explains its importance and dwells upon the attributes of customer service, customer expectations and customer satisfaction. Practical methods to improve service and quality and treat feedbacks are elicited.
The change agenda
This project research report identifies key issues and drivers required for an organisation to shift from being a training organisation to a learning organisation . Business objectives, risks, commitments, innovative training approaches are some of the key points of the report.
What is Six Sigma? The roadmap to customer impact
Globalisation and instant access to information, products and services continue to change the way customers conduct business. Today’s competitive environment leaves no room for error. GE’s concept of Six Sigma has become a part of our culture. Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services.